Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: 5 September 2026

At Nakaashi Studio, we aim to process and deliver your orders safely and on time.

1. Delivery Locations

We currently deliver orders across India, subject to courier serviceability.

International shipping is currently not available.

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Customized or personalized products may require additional processing time depending on the product and customization requirements.

Orders placed on Sundays or public holidays may be processed on the next business day.

3. Shipping Charges

  • Orders below ₹499: Shipping charge of ₹79
  • Orders of ₹499 and above: Free shipping

Shipping charges, if applicable, will be displayed during checkout before the order is placed.

4. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days.

Delivery times may vary depending on:

  • Delivery location
  • PIN code serviceability
  • Courier partner
  • Weather conditions
  • Public holidays
  • Transportation or logistics delays
  • Other circumstances beyond our reasonable control

The estimated delivery time is not a guaranteed delivery date.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp or other available communication methods.

You can use the tracking information to check the status of your shipment.

6. Cash on Delivery

Cash on Delivery (COD) is available on eligible orders and locations.

COD availability may depend on the delivery PIN code, order value, product eligibility and courier serviceability.

7. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Complete address
  • PIN code
  • Mobile number

Nakaashi Studio is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Additional shipping charges may apply if re-delivery is required because of incorrect information.

8. Delayed or Lost Shipments

Although we work with reliable delivery partners, delays can occasionally occur due to circumstances beyond our control.

If your order is significantly delayed or appears to be lost in transit, please contact us at:

Email: nakaashistudio@gmail.com

Please provide your order number and relevant shipment details so that we can assist you.

9. Damaged Package

If your package appears damaged at the time of delivery, please take photographs/videos of the package and product and contact us as soon as possible.

For damaged, defective or incorrect products, please refer to our Return & Refund Policy.

10. Delivery Confirmation

An order may be considered delivered based on the delivery confirmation or tracking information provided by the applicable courier partner.

If you believe your order has been incorrectly marked as delivered, please contact us promptly with your order number.

11. Contact Us

For shipping and delivery-related questions, please contact:

Nakaashi Studio
Email: nakaashistudio@gmail.com

We will be happy to assist you with your order.