Refund policy

RETURN AND REFUND POLICY

At Nakaashi Studio, we want you to be happy with your purchase. If you are not satisfied with an eligible product, you may request a return within 30 days of receiving your order.

RETURN ELIGIBILITY

To be eligible for a return, the product must be:

• Unused and unworn
• In its original condition
• In the original packaging
• Accompanied by the order number or proof of purchase

Products that have been used, worn, washed, altered, damaged, or returned without their original packaging may not be accepted.

HOW TO REQUEST A RETURN

To request a return, please contact us at:

nakaashistudio@gmail.com

Please include your order number and the reason for the return.

Do not send a product back without contacting us first and receiving return instructions.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible with:

• Your order number
• Clear photographs or videos of the product
• Photographs of the packaging, if applicable

We will review the issue and provide an appropriate resolution, which may include a replacement or refund.

NON-RETURNABLE PRODUCTS

The following products are generally not eligible for return:

• Customized or personalized products
• Products that have been used, worn, washed, altered, or damaged
• Products returned without their original packaging
• Gift cards
• Products specifically marked as non-returnable on the product page

SALE ITEMS

Sale or discounted products may be non-returnable where specifically stated on the product page or at the time of purchase.

EXCHANGES

If an eligible product is approved for exchange, we will provide instructions for the exchange process.

CUSTOMIZED PRODUCTS

Customized and personalized products are generally non-returnable and non-refundable because they are created specifically according to the customer's requirements.

Please carefully review all customization details before placing your order.

CANCELLATION

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been processed, dispatched, or entered into production, cancellation may no longer be possible.

RETURN SHIPPING

Return shipping arrangements and costs will depend on the reason for the return and the product involved.

If the product is damaged, defective, or incorrectly sent by Nakaashi Studio, we will review the issue and provide appropriate instructions.

For returns due to a change of mind or other customer-related reasons, return shipping costs may be the responsibility of the customer.

REFUNDS

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

For questions regarding returns or refunds, please contact:

Nakaashi Studio
Email: nakaashistudio@gmail.com